General Transaction Terms

1. General information

Welcome to our online store www.chocolate-diet.com where all products with the distinctive title “DIET PLASMA – Iakovos Theodosiou” are available for sale, with headquarters at 197 Rodou, Sepolia, Athens. VAT number 032860737, Public Financial Services: A’ ATHINON, telephone ++30 210 5129943, ++30 210 5132718, ++30 6977572111, ++30 6908070300.
DIET PLASMA is the distinctive and commercial title of creations in the form of printed material (book or book excerpts) of applied dietary advice and programs in matters of health, well-being, beauty, by the Doctor – Dietitian IAKOVOU THEODOSIOU.
The display, presentation, sale, transport-storage, delivery and any return of our products displayed on this website as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before navigating the eshop – www.chocolate-diet.com and making your purchases. Your browsing on the eshop – www.chocolate-diet.com as well as making any transaction or communication with the eshop – www.chocolate-diet.com means your unconditional acceptance of these terms of use.

In the event of your disagreement or reservation regarding part or all of these terms, you can send your relevant e-mail to the email address support@chocolate-diet.com or to itheodosiou@gmail.com before browsing or making the transaction , otherwise your acceptance of all terms is unconditional.

The eshop – www.chocolate-diet.com reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of the eshop – www.chocolate-diet.com (in whole or in part): a) part or all of these terms of use, b) part or all of the content of the eshop – www.chocolate-diet.com and c) part or all of the interface, structure or configuration of eshop – www.chocolate-diet.com as well as its technical specifications. It is your responsibility to read them regularly, as the Terms in force at the time the Agreement is drawn up (as defined below) are also applicable.
Also the eshop – www.chocolate-diet.com reserves the right at any time, without reason and without prior notice to the user/consumer/visitor/member of the eshop to abort, suspend or terminate the operation of the eshop. The user/consumer/consumer/member of the eshop acknowledges and unconditionally accepts all of the above by only browsing and/or using the services of the eshop – www.chocolate-diet.com.
If you have any questions regarding the Terms or the Data Protection Policies you can contact us using the contact form. The Agreement (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.

2. The information or personal data you provide to us is subject to processing in accordance with the Data Protection Policies

By using this website you give your consent to the processing of said information and data and declare that all the information and data you provide us is true and accurate.

3. Your Use of Our Website

By using this website and/or placing an order through it, you undertake:
a. Use the website only to submit legitimate inquiries or orders.:
b. Do not place false or fraudulent orders. If we reasonably believe that such an order has been submitted we have the right to cancel it and inform the relevant authorities.
c. Provide us correctly and accurately with your e-mail address, postal address and/or other contact information.
You also agree that we may use this information to contact you as necessary. If you don’t give us all the information we need, we can’t process your order.
By placing an order through the website, you warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts.

4. Sales contract – Product order

The information contained in these Terms and the details contained in this website do not constitute an offer to sell but an invitation for information. No contract shall be deemed to have been formed between us and you in respect of any products, unless your order is expressly accepted by us. If we do not accept your order and the funds have already been taken from your account, then they will be refunded in full without interest.
To place an order you will be asked to follow the purchase process and press the “PLACE ORDER” button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Receipt of the email confirms the completion of the order and its acceptance by us.

5. Availability of Products

The products offered through this website are only available in Greece and in the European countries where the eshop sells. All product orders are subject to availability. In this light, in the event of supply difficulties or the products being out of stock, we reserve the right to inform you, either by telephone at the number you have indicated or by email, about similar products of equal or superior quality and value, which you can order at case of an already bank transaction or the cancellation of the order in case of cash on delivery. If you do not wish to order such similar products, we will refund any amount you may have paid in full free of charge.

6. Order Rejection

We reserve the right to withdraw any product from this website at any time and/or to remove or edit any material or content on this website. Although we make every effort to process all orders placed with us, exceptional circumstances may arise where we may need to decline to process an order after we have already sent you the Order Confirmation, which we reserve the right to do at any time at our sole discretion.
We shall not be liable to you or any third party for the withdrawal of any products from this website, or for the removal or editing of any material or content on the website or for refusing to process or accept an order after we have sent you the Confirmation οof the order.

7. Delivery

Subject to the provisions of clause 5 above regarding product availability and subject to exceptional circumstances, we will use our best endeavors to complete your order for the product(s) listed in the Order Confirmation by the delivery date specified in the Order Confirmation or, if no delivery date is specified, within the estimated time period shown when you choose a payment method, and in any event no later than 30 days from the date of the Order Confirmation. The delivery of the products is carried out through the carrier partnered with us and their shipping time worldwide is between three and four (3-4) working days from the next day of Order Confirmation. We do not make deliveries on Saturdays and Sundays.
However, delays may occur in Circumstances such as , depending on the delivery area or in unforeseen circumstances.
If for any reason we are unable to meet the delivery date, we will notify you and offer you the option of either continuing with the purchase by setting a new delivery date from us, or canceling the order with a full refund free of charge.
For the purposes of these Terms, “delivery” shall be deemed to have taken place or the order shall be deemed to have been delivered when you or a third party on your behalf, other than the carrier, has obtained physical possession or control of the products, the which will be evidenced by the signature of the proof of receipt of the order at the agreed delivery address.

8. Non-delivery

If it becomes impossible for the carrier to deliver your order, they will leave you a note explaining where your order is and what you will need to do to collect it and will also contact you by phone. If, after 10 days have passed since your order is available for delivery, that order has not yet been delivered for reasons not attributable to us, we will consider that you wish to cancel the Contract and the Contract will be deemed to have expired As a result of the termination of the Contract, we will return to you free of charge any payment received from you as soon as possible and in any event within 14 days of the date on which the Contract has ended.
In case of loss of your order due to an error by the carrier, we will inform you about this and we will take care, if you still wish to complete the order, to replace and resend the same products to you, otherwise we will return to you free of charge any payment we received from you.

9. Transfer of Risk and Ownership of Products

Liability for the products is transferred to you once you or a third party acting on your behalf, other than the carrier, has acquired physical possession or control of the products. Ownership of the products passes to you either on our receipt in full of all sums due in respect of the products, including delivery charges, or on delivery (as set out in condition 7 above if this takes place later than the collection.

10. Price and Payment

The price of each product will be that set out at all times on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we discover an error in the price of any product you have ordered, we will notify you as soon as possible and give you the option of reconfirming the order at the corrected correct price or canceling it. If we are unable to contact you, we will treat your order as canceled and refund you in full any amount you have paid. We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you the Order Confirmation), where the error in price is obvious and undisputed and can reasonably be recognized by you as an incorrect price. The prices on our website include VAT but not shipping costs, in the event that you are charged for Shipping Costs. Based on policy, shipping costs for your purchases within the Greek territory are free for you.

Once you have selected all the products you wish to buy, they will have been added to your shopping cart and the next step is to forward the order and pay directly in the case of a bank transaction or to the courier company in the case of cash on delivery. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change the details of your order. You are provided with a detailed description of the purchase process in the Purchase Guide. The file with all your orders is available in the “My Account” field. Payment can be made via cash on delivery, with Visa, Mastercard and American Express credit cards and via PayPal depending on the activated transaction methods of the store that reserves the right of the transaction method.
To minimize the possibility of unauthorized access, your card details will be encrypted. Once we receive your order, we will pre-authorize your card to ensure there is sufficient credit to complete the transaction.
Your card will only be charged once your order has been dispatched for delivery from our warehouses. If payment is made via PayPal, the amount will be charged upon confirmation of your order.
At the moment you press the “Place ORDER” button, you confirm that your credit card is valid and has sufficient balance. Credit cards are subject to validity and approval checks by your card issuer. If your card issuer does not authorize payment, we will not be liable for any delay or non-delivery and will not be able to enter into a Contract with you.

11. Returns Policy

11.1 Right of Withdrawal
If you are dealing as a consumer, you can withdraw from the Agreement within 14 calendar days without giving any reason. The withdrawal period expires after the expiry of 14 calendar days from the day on which you or a third party acting on your behalf, other than the carrier, acquired physical possession or control of the products, or in the case of an order with more products after the expiry of 14 calendar days from the day you or a third party acting on your behalf, other than the carrier, obtained physical possession or control of the last product. To exercise the right of withdrawal, you can inform our company at the above address or on the phone 210 5129943, or by sending an Email to the address: mail@chocoladiet.gr, or by writing in our contact form, about your decision to withdraw from this Agreement with your express notice (e.g. by sending a letter by post). To withdraw in time, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
11.2 Effects of Withdrawal
If you withdraw from this Contract, we will return to you free of charge without delay and in any event within 14 days of the day on which we were informed of the withdrawal and the return of the products to our company, all payments we have received from you. The refund will be made using the same payment method you used for the original transaction. In any case, you will not incur any additional costs for this return. Subject to the above, we may however withhold refunds either until we have received all the products back or until we have received evidence that you have returned the products, whichever occurs first.
In particular, in this case the return and delivery of the products to us will be done after contacting us at 2105129943, 2105132718, 6977572111, 6908070300 or by email at support@chocolate-diet.com or at itheodosiou@gmail.com. Then you should call either the carrier cooperating with us or someone of your choice, in order to collect the products from you and return them to our company headquarters. After receiving them from us, we will refund you, as defined in the previous paragraph and in any case within 14 days, the total amount of the purchases on your card or whatever payment method you have set.
You bear the costs of returning the products to us.
You are responsible for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.
You are responsible for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality. Also, all items must be returned in the perfect condition received without damage, without any defects (with the exception of the return of a defective product), complete and in their packaging (for items received in special packaging), while they must even to be accompanied by all the necessary documents.

12. Return and/or Replacement Policy for Defective Products – Merchandise Exchanges

Our company takes every possible measure so that all products (regardless of type) are specially and carefully packed in order to reach you without damage. In very rare cases, however, there is a chance that one of these products may be damaged during shipment to you, or that you may receive a product with a defect. For this reason and regardless of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.
If you receive the product without expressing any specific reservation, it means that you have unconditionally received the product from our company. However, if you find that there is damage and/or a defect in the product, then you can inform us by contacting us by phone at 2105129943, 2105132718, 6977572111, 6908070300 or by email at support@chocolate-diet.com or at itheodosiou@gmail.com , telling us if you wish to be sent a new replacement or if you wish to exercise your right of withdrawal. In the event that you wish to be sent a new product for replacement, the new product will be sent to you without any additional charge.
In the event that the product you received is demonstrably defective due to its manufacture, then: you can request their replacement and the issuance of a credit invoice, or an interest-free refund of the money paid if the product you wish to replace is not available, under condition that you will send the relevant electronic order no later than within five (5) days of receipt.

13. Copyright

The entire content of this website, i.e. indicative and not limited to the texts, photos, plans, commercial and financial data, programs, all kinds of files, brands/logos, the format (layout) of DIET PLASMA, etc., are the subject of intellectual property of the company and are protected by the relevant provisions of Greek Law, European and applicable international conventions, regarding intellectual property. Under no circumstances should their appearance and display on our website be taken as a transfer and/or assignment of a license and/or right to use them. Based on the above, therefore, total or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification and any related action on the above data is expressly prohibited, without the express prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual/industrial property rights of the company, which reserves the right to claim any positive and consequential damage caused to it in accordance with the provisions of current legislation.
The user/consumer/visitor/member of this website accepts and acknowledges that the company has the possibility of commercial exploitation (either by itself or by third parties) of all the data that appears on it as well as the modification of these data whenever it wishes with or without prior notice to its users/consumers/visitors/members.

14. Personal Data

a) Correct entry of personal information
Because your personal information and the contact information you provide on our website are extremely important for the execution of your online transaction with us since, as you know, these are, among others, the only way for our company to communicate with you for the performance of its obligations towards you as well as the orders, you must be sure that the information you have given us is absolutely correct and up-to-date (in case of changes you are obliged to inform us about it). Our company takes every possible care to receive your correct information from you and for this reason, you are requested at the end of filling in your information to recheck this information and then send it to us together with your express consent to use of the information you have filled in. Therefore, our company bears no responsibility in the event that any of its contractual or legal obligations are not fulfilled correctly and/or on time due to you sending incorrect or non-updated personal information. In particular, any notification that will be made to the email address and/or mobile phone number that you will have given us (e.g. for the lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by you data and/or due to a technical or other failure of your server, and/or your phone and/or your telecommunications provider, and/or due to a change in your data (unless you have informed us in time). The same applies to the contact and shipping address of the products as well as to the landline contact numbers. In any case, you are required to update your information every time there is a change in it.
b) Registered users
In order to serve you better and to facilitate your future purchases, you should register as a user on our website (log in) when you first send an order request to our company. The information you fill in the special form on our website remains in our company’s system. Therefore, when you first send a visit order request, you are asked to open an account with us and create a user profile (Name, gender and date of birth), using your own unique security codes (username & password). In this way you create your own unique page – registered user page – where your purchase history is recorded, you can track the status of any new order request, the status of the shipment of the product you have ordered , etc. During your registration as a registered user, the company may and you as a registered user accept the installation of a system of session cookies exclusively and solely for the purpose of identifying you and your transactions for the creation of your history as a customer that appears on your personal page and is visible only to you. The above session cookies have the exclusive purpose of serving the better management of your profile and your transactions so that you are not obliged to declare your details from the beginning every time you visit our website. Session cookies are deleted as soon as you log out as a registered user.
c) Written consent
By completing and submitting the relevant form (either the registration form or the order form) with your details you also provide us with your written consent to use the details contained therein for the purposes described in these terms at context of this personal data policy.
d) Personal data protection policy
The issue of protecting your personal data is for our company a very serious issue that is treated as a top priority.
Your personal data is collected by our company exclusively and only in the context of carrying out transactions on our website and our communication with you for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders, serving your requests as well as sending informative messages in relation to our products and services. All your personal information collected through the special electronic form on our website is absolutely necessary for the performance of the above services on our part and is subject to the condition of your full and unreserved consent/consent which is provided by sending of your personal data to us. It goes without saying that you are able to access your data at any time, as well as request the immediate deletion of your data, as well as your deletion as a registered user. You are also entitled to exercise all your rights from articles 11-13 of the law at any time. 2472/1997. In any case, your information is kept by our company only for as long as you are a registered user on our website and/or for as long as your transactions with us are carried out and are deleted as soon as you are deleted as a user and/or the transaction with you is completed. Also, during your visit to our website, session cookies may be installed on your PC in order to be able to record the items you place in your shopping cart, even before you register as a registered user in order to send
Your personal data is not communicated to any third party and is managed exclusively by our company. The only exceptions are: j) data related to the execution and settlement of electronic credit card payments carried out by our trusted partners – financial institutions that follow all appropriate security procedures to safeguard your information and ii) data that is absolutely necessary for the execution of your order (transportation, storage, etc.) by the companies cooperating with us. However, all of your data are protected and managed in accordance with the terms and rules of Greek legislation and in particular Law 2472/1997, and our company strictly follows all the rules established by the relevant legislative framework. In the context of the above legislation, the information kept by our company may be disclosed to third parties, the competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions provided for in the respective regulatory framework. Also, all of your data, information and transactions are governed by the principles of privacy of communications (electronic and non-electronic) and commercial transactions and all appropriate measures are taken to protect and ensure their privacy during transmission and/or and execution of transactions. The user/consumer/visitor/member of our website should also protect the privacy of his data and not make disclosures to third parties (even through his negligence) nor allow the use of his data by third parties. It is also recommended to change the user code (password) at regular intervals. The company reserves the right for any possible damage caused by a culpable violation of the above obligations of the user/consumer/visitor/member of our website.
Finally, in order to complete the order process, you accept the sending of automated or personalized e-mails both directly to your PC and personally to the e-mail address and/or mobile phone you have notified us as well as any telephone communication on the telephones you have notified by employees of our company.

15. Security of data and transactions

Our company recognizes the issue of data and transaction security as a matter of major importance and for this reason takes all the necessary measures to ensure them. The website protects its members from any data interception with the data encryption method. Customer details are not disclosed to third parties and during your browsing on the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all transaction procedures and sending your personal data-elements to and from our website. Also, during the process of making payments by credit card, the credit card details are protected with the encryption method. The data remains encrypted and is not disclosed to any third party.
The codes used for your identification are a) the Login Code (e-mail or username) and b) the Personal Secret Security Code (password), which each time you enter them provide you with absolute security access to your personal information You can change the above codes at any time and as often as you wish. The only person who has access to your details is you through the above codes and you are solely responsible for maintaining their secrecy and concealment from third parties. In case of its loss or leakage, you should notify us immediately, otherwise our company is not responsible for the use of the secret code by an unauthorized person. We recommend that, for security reasons, you change the above codes at regular intervals and avoid using the same and easily traceable codes, using if possible not only letters and numbers but also symbols for and creating your codes.

16. Limitation of Liability

The user/consumer/visitor/member of our website fully and irrevocably accepts the exclusive right of the company to stop the use of his/her access codes to the services of the website and to stop making the content and information available whenever it (the company) that the present conditions are violated by him (user/consumer/visitor/member) or that there are indications and/or complaints that illegal acts or omissions are being carried out by him. It may also interrupt, suspend, modify the operation of the website in whole or in part, permanently or temporarily at any time with or without prior notification to its user/consumer/visitor/member. The company and its partners make every effort, in the context of the technological control they carry out at regular intervals, so that the services, content and transactions on our website are carried out smoothly and without interruption and that the high level of security is maintained It is not responsible, however, in the event that for any reason, including the case of negligence, the operation of the website is interrupted or access to it becomes difficult and/or impossible and/or, despite the observed security measures, “viruses” or other harmful software and are transmitted to the terminals of users/visitors, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use it or causing problems in its proper operation or intercepting information concerning personal data of customers and registered users of the website.
Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of such product.
Subject to the above, our liability is not excluded or limited in any case where it would be illegal or wrongful for us to exclude or limit, or to attempt to exclude or limit, our liability. Subject to the preceding paragraph and to the fullest extent permitted by law, and except as otherwise set out in these Terms, we shall not be liable for the following losses, however caused:
a. Loss of income or revenue
b. Loss of commercial activity
c. Loss of profits or contracts
d. Loss of expected savings
e. Data loss, and
f. Loss of time management or working hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or received from this website, unless otherwise expressly stated on the website.
All product descriptions, information and material posted on this website are provided “as is” and without any further warranty either express or implied, except for warranties provided by law. You should keep in mind that buying clothing, footwear and accessories online is different from buying them in-store. Therefore, the colors displayed on the website may vary or be affected by various factors, including your computer settings, and that all sizes are approximate. In this light, if you are dealing as a consumer or as a user, we are obliged to deliver products that are in accordance with the Contract, taking responsibility for any lack of conformity that exists at the time of delivery. Products are deemed to be in conformity with the Contract when: a) they conform to the description and quality described by us on this website, b) they are suitable for the purposes for which products of this type are normally used, and c) have the quality and performance which is normal in products of the same kind and which can reasonably be expected. To the fullest extent permitted by law, we disclaim all warranties, except those to consumers and users who cannot be legally excluded. What is provided in this condition does not affect your rights as a consumer or User, nor your right of withdrawal.

17. Links – LINKS to other websites

Our website may contain references to websites, for the content and services of which the company bears no responsibility, nor does it guarantee their permanent and secure accessibility. Therefore, for any problem that occurs when visiting/using the said websites, the user/visitor must contact the respective websites directly, which bear the sole responsibility for the restoration of the problem in question. In no case should the company be considered to accept or adopt the content or services of the websites and pages to which it refers or to be linked to them in any way. The administrator/owner of this website is solely responsible for any problem that may arise when visiting such websites.

18. Other terms.

a) Alternative Dispute Resolution – Litigation – Applicable Law – Any dispute concerning goods or services you purchased online from our e-shop can be resolved electronically and without your recourse to a court, with the Alternative Dispute Resolution process. , as provided for by Decree 70330/2015, by which Directive 2013/11/EC was harmonized into Greek legislation. If you wish to resolve your dispute online, you should go to the online address (http://ec.europa.eu/consumers/odr/) and follow the instructions provided there. We inform you that the Dispute Resolution Bodies approved by our country that can resolve any dispute that may arise are the Independent Authority “The Consumer Advocate” (http://www.synigoroskatanaloti.gr) and the Mediator of Banking Investment Services (http ://www.hobis.gr). For any dispute that may arise regarding the operation and use of the site, if it is not possible to settle it by consensus, the Courts of the city of Athens are competent. For any dispute regarding the interpretation and application of these terms and conditions as well as for any other issue regarding the use of our website, Greek Law is applicable.
b) Invalidity of a term – If one of the aforementioned terms is or becomes invalid, the remaining terms of this Agreement will not be affected.
c) Modification of terms of use – These terms of use may be modified at any time by the company with or without prior notice. Any modification of the terms shall be effective upon their posting on our website and our users/members are required to inform themselves of the content of any modifications/changes to the terms.
d) Interpretative term – At any point herein the return of money and/or the crediting of money to the customer’s account is provided, this is always understood as interest-free.
e) Headings – The headings used in these terms of use are for ease of reference and are not intended to be an aid to the interpretation of the Agreement.
f) Delay in exercising a right – Any delay by the parties (company and consumer) in exercising part or all of the rights arising from these conditions does not result in a weakening or waiver of the right in question which can be exercised at any time at a later stage and ‘ reasonable judgment of the beneficiary.
g) Acceptance of terms – The user/consumer/visitor/member of the website declares that he has read the present terms and accepts them in their entirety and that he recognizes that they govern all the services provided by it throughout his navigation on/

Any advice on nutrition and diet programs must be applied by adults over 18 years of age and after the personal physician of each user has been informed and consented where he knows his health condition and that any change helps and does not burden the health condition
Any advice on nutrition and diet programs should not be applied if the user has any allergy to the ingredients of the diet or diet.
Even the general rules of diet and nutrition must be applied by healthy people who do not suffer from any chronic disease and do not suffer from any organ failure.
The website and the eshop chocolate-diet.com bear no responsibility for your health condition from the use of its products. The sole responsibility lies with the user.